Information according to § 5 TMG
postal
Enrico Bender
AirPlaneService - Enrico Bender
Otfried-Preußler Str. 5
56564 Neuwied
homebase EDRE - Mendig
contact
Telephone: +49 (0) 1739091926
E-mail: enrico.bender@aps-eb.de
VAT ID
Value added tax identification number according to § 27 a Value Added Tax Act:
DE259459755
Editorial manager
Enrico Bender
AirPlaneService - Enrico Bender
Otfried-Preußler Str. 5
56564 Neuwied
EU dispute resolution
The European Commission provides an online dispute resolution (ODR) platform: https://ec.europa.eu/consumers/odr.
Our e-mail address can be found above in the imprint.
Consumer Dispute Settlement/Universal Dispute Settlement Body
We are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.
Liability for content
As a service provider, we are responsible according to § 7 Abs.1 TMG for our own content on these pages according to the general laws. According to §§ 8 to 10 TMG, however, we as a service provider are not obliged to monitor transmitted or stored third-party information or to investigate circumstances that indicate illegal activity.
Obligations to remove or block the use of information under the general laws remain unaffected. However, liability in this respect is only possible from the time of knowledge of a specific infringement. If we become aware of corresponding legal violations, we will remove this content immediately.
Liability for links
Our offer contains links to external websites of third parties over whose contents we have no influence. Therefore, we cannot assume any liability for this external content. The respective provider or operator of the pages is always responsible for the contents of the linked pages. The linked pages were checked for possible legal violations at the time of linking. Unlawful content was not recognisable at the time of linking.
However, a permanent content control of the linked pages is not reasonable without concrete indications of a violation of the law. Upon becoming aware of legal violations, we will remove such links immediately.
copyrights
The content and works created by the site operators on these pages are subject to German copyright law. Reproduction, processing, distribution and any kind of exploitation outside the limits of copyright law require the written consent of the respective author or creator. Downloads and copies of this site are only permitted for private, non-commercial use.
Insofar as the content on this page has not been created by the operator, the copyrights of third parties are observed. In particular, third-party content is marked as such. Should you nevertheless become aware of a copyright infringement, we ask for a corresponding notice. Upon becoming aware of legal violations, we will immediately remove such content.
Source: e-recht24.de
RETURNS
Our return policy is valid for 30 days. Unfortunately, if your purchase is more than 30 days back, we will not be able to offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition you received it. The item must also be in its original packaging.
Some items are completely excluded from return. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary items, hazardous materials or flammable liquids or gases.
Furthermore, the following items cannot be returned:
* Gift vouchers
* Software products for download
* Some health and personal care products
To complete your return, we need a receipt or proof of purchase.
Please do not return the purchased items to the manufacturer.
In certain situations only partial refunds will be granted (if applicable)
* Books with obvious signs of use
* CDs, DVDs, VHS cassettes, software, video games, cassettes or vinyl records that have been opened.
* Items that are no longer in their original condition, damaged or missing parts for reasons not attributable to our fault.
* Items returned after 30 days from delivery.
Refunds (if applicable)
If we have received and checked your return, we will send you an email to inform you that we have received the item you have returned. We will also notify you of the approval or rejection of your refund.
If your refund has been approved, it will be processed. After a few days, you will automatically be credited to your credit card or the original payment method.
Delayed or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company. It may take some time for your refund to be credited.
Next, contact your bank. There is often a processing time until a refund is posted to your account.
If you have done all this and still have not received a refund, please contact us at enrico.bender@aps-eb.de.
Tender item (if applicable)
A refund can only be made for items with a regular price, offer items are unfortunately excluded from the refund.
Exchange (if applicable)
An exchange is only granted for defective or damaged items. If you want to exchange an item for the same item, send us an email to enrico.bender@aps-eb.de and send the item to: Enrico Bender; Otfried-Preußler Str. 5; 56564 Neuwied – Germany.
gifts
If the item was marked as a gift at the time of purchase and sent directly to you, you will receive a voucher equal to the purchase value upon return of the item. As soon as the returned item has been received by us, you will receive a voucher by e-mail.
If the item was not marked as a gift at the time of purchase or sent to the gifting person, the refund will be made to the gifting person and the gifting person will be informed of the return.
shipping
To return your product, you should send your product to: Enrico Bender; Otfried-Preußler Str. 5; 56564 Neuwied – send Germany.
You must pay the shipping costs for the return of your item yourself. Shipping costs cannot be refunded. If you receive a refund, the shipping costs for the return will be deducted from your refund.
The time it takes for the exchanged item to arrive at you may vary depending on the country in which you reside.
If you're shipping an item worth over $75, consider a tracking shipping service or taking out shipping insurance. We cannot guarantee that we will receive the item you have returned.
